Welcome to Visual Numerics' Technical Support Services
Here you will find a wealth of technical support information about all Visual Numerics products.
Our support includes E-mail, phone and fax numbers for your local support representatives, online tip
databases, online documentation and product-related listservs. You also will find valuable information
about consulting and training services as well as calendars for upcoming training classes.
Visual Numerics Support and Software Update Subscription Service (SUSS) is one of the most comprehensive
software maintenance plans in the industry. The SUSS program provides extensive coverage that goes
beyond the basic warranty, enabling you to receive technical assistance and free product updates,
maximizing and protecting the value of your software investment.
Customers on the SUSS program receive:
- Direct access to technical support specialists for assistance with installation, softkeys, product
functionality and effective programming techniques
- Technical support via telephone, E-mail, fax and this Website
- Product updates*, including:
- Functional enhancements
- Performance improvements
- Bug fixes
- Easier installations
- Support for new operating systems
- The ability to download interim patches and other useful files
- Early access to beta versions
- Flexible license transfer policy
*Since 1970, Visual Numerics has offered all major product releases to customers on support free of charge as part of its standard support policy though the company reserves the right to modify this policy based upon business demands.
